Effective Date: 02/01/2026
Medlin-Davis Cleaners (“Medlin-Davis,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with us in-store, or communicate with us through text messaging or other channels.
If you do not agree with the terms of this Privacy Policy, please do not use our services.
Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Phone number
• Email address
• Mailing address
• Payment information
• Order history and service details
Communications Information
• SMS/text messaging opt-in status
• Message history related to service updates or promotions
• Customer service communications
Website Information
• IP address
• Browser type
• Device information
• Pages visited and usage data (through cookies or analytics tools)
How We Use Your Information
We use the information we collect to:
• Process and fulfill cleaning orders and service requests
• Provide pickup, delivery, and appointment notifications
• Send account updates and receipts
• Respond to customer service inquiries
• Send marketing communications if you have opted in
• Improve our website and services
• Comply with legal obligations
SMS/Text Messaging
If you opt in to receive SMS messages from Medlin-Davis Cleaners, we may send service updates, reminders, account notifications, and occasional promotional offers.
SMS consent is not shared with third parties for marketing purposes.
You may opt out at any time by replying STOP to any message. Message and data rates may apply depending on your wireless carrier plan.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors
• Website hosting providers
• SMS communication platforms such as Twilio
• Email marketing platforms
• Business analytics providers
These providers are only given access to the information necessary to perform their services and are required to protect your information.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
You may:
• Opt out of marketing emails by clicking the unsubscribe link
• Opt out of SMS messages by replying STOP
• Contact us to update or correct your personal information
To make a request regarding your information, please contact us using the details below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Medlin-Davis Cleaners
2021 Smallwood Drive
Raleigh, NC, 27605
Phone: (919) 828-7254
Email: office@medlindavis.com
